IT Support & Helpdesk | TechMonkeys Wakefield

Is Your IT Slowing Your Business Down?

Most businesses come to us for one of two reasons.

You've outgrown DIY IT

Maybe the office manager has been keeping things running, or you've got a "tech-minded" person who handles it on the side. It worked at first — but you've grown, and now things keep falling through the cracks. Security feels patchy. Nobody's really planning ahead. You know you need proper IT support, but you don't know where to start.

You're stuck with an IT provider who's gone quiet

Tickets sit unanswered for days. Calls go to voicemail. The same problems keep happening. You feel like a small fish to a provider that's clearly chasing bigger clients — and you're wondering if it's time for a change.

Either way, you're in the right place.

We're a Wakefield-based MSP looking after Yorkshire businesses since 2011 — friendly, responsive, and small enough to actually care about your business.

Book a no-obligation chat

What Makes Us Different

Real People, Not Call Centres

When you ring, you get a Wakefield-based engineer — not a queue, not a script, not someone reading off a flowchart. Most issues get a response within minutes, not hours.

Small Enough to Care

We're not the biggest MSP in Yorkshire — and that's the point. We know our clients by name, understand their business, and we're not chasing the next big enterprise contract. You won't get lost in a queue.

Proactive, Not Reactive

We catch most issues before you do. Our monitoring, patching, and security tools mean problems are usually solved before they hit your inbox — fewer tickets, less downtime, less stress.

Award-Winning Service

Wakefield Customer Service Business of the Year — and a 4.8-star Google rating from real local clients. Our reviews aren't bought, they're earned one ticket at a time.

Fixed, Predictable Costs

No surprise bills. No hourly call-outs. One simple monthly price per user that covers your support, monitoring, security tools and updates. Easy to budget, easy to scale.

Yorkshire-Based, Yorkshire-Run

We're a properly local team, based in Wakefield, looking after businesses across Yorkshire and beyond. No offshoring, no outsourcing — just friendly folk who'll happily pop in for a brew if you need a chat.

Who We Look After

We work best with businesses that:

Have 10 or more staff using IT every day
Want their IT to "just work" — not to think about it
Take security and data protection seriously
Value a real relationship with their IT provider
Are based in Wakefield, Yorkshire, or the wider North

If that sounds like your business, we'd love to have a chat — no sales scripts, no pressure, just a friendly conversation about whether we're a good fit.

Get in touch

Already a Client? Get Support Here

Existing TechMonkeys clients can reach us in three ways:

Helpdesk Portal

Log a ticket, track existing issues, and access our knowledge base 24/7.

Open Helpdesk

Remote Support

Connect directly to one of our engineers for hands-on help with your screen.

Start Remote Session

Phone

For urgent issues, give us a ring and you'll get straight through to an engineer.

Call Us

Common Questions

Q: We've never used an external IT provider before. How does it work?

A: We make it easy. We'll have a friendly initial chat to understand your business, do a free IT health check to see what's there and what needs sorting, and put together a clear plan and quote. There's no obligation at any stage. Once you say yes, we handle the transition — usually within 2–4 weeks.

Q: We're already with another IT provider. Can you take over?

A: Yes, this is something we do all the time. We've helped lots of Yorkshire businesses move away from unresponsive providers. We'll handle the handover, get your systems documented properly, and you'll usually notice the difference within the first week.

Q: How quickly do you respond to support requests?

A: Most tickets get a response within minutes, and critical issues are dealt with immediately. We back this up with formal SLAs in our managed service agreements — and unlike many providers, we actually meet them.

Q: What are your support hours?

A: Standard support is Monday to Friday, 9am to 5pm. We offer 24/7 emergency cover for critical issues as part of our managed service plans.

Q: Do you offer on-site support?

A: We do — although most issues are resolved remotely faster than someone could drive to you. When on-site is needed, we'll be there. We cover Wakefield, Leeds, Bradford, Huddersfield, Sheffield and the wider Yorkshire region.

IT Support That Actually Picks Up